Shipping policy
Last update: October 2, 2025.
At Woodhouse Coffee Roasters, we aim to deliver your coffee and products as quickly and smoothly as possible. This Shipping Policy explains our shipping terms and practices for orders placed through our website.
In some cases, it may take us up to 4-5 business days to ship out coffee if we need to roast new batches for your order.
Shipping in Canada:
We use Canada Post for shipping.
If we do not have stock of the coffee you ordered, we will push your delivery back by a day. We will contact you if there are any problems with fulfilling your order.
If your address is a house, we will leave your order by your door, ring your doorbell, and mark your order as delivered. Please let us know of any special instructions in the notes during checkout.
If you live in an apartment building, condo, or another place with a special entrance, please leave us delivery instructions in the note section during checkout.
Shipping to the USA:
Orders to the USA, are subject to customs fees, import duties, or taxes, which are the responsibility of the customer. Please check your local customs regulations before ordering.
Shipping to other locations outside of Canada:
Please contact us to place your order and for more information.
We will do our best to provide you with exceptional customer service and will address your concerns in a reasonable and timely manner as possible.
Customs and Duties: International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer. Please check your local customs regulations before ordering.
Customs Delay: International shipments may experience delays due to customs processing. Woodhouse Coffee Roasters is not responsible for any customs-related delays.
Please contact us by email: hello@woodhousecoffee.com
Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking link to follow your shipment progress. If you have any issues with tracking or your delivery, please contact us by email.
Lost or Delayed Packages: If your order has not arrived within the estimated delivery time, please check the tracking information provided. If the issue persists, contact us, and we’ll work with the carrier to resolve any delays. Woodhouse Coffee Roasters is not responsible for packages lost due to incorrect shipping addresses entered by the customer.
Incorrect or Incomplete Address:
If an order is returned to us due to an incorrect or incomplete address provided at checkout, you will be responsible for additional shipping costs to reship the order. Please double-check your address at checkout to avoid delays.
Contact Us:
If you have any questions about our Shipping Policy or need further assistance, please reach out by email: hello@woodhousecoffee.com.